Privacy Policy — Optiero
Last Updated: January 2026
This Privacy Policy explains how Optiero (“Optiero”, “we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information. Optiero is operated under the registered Australian business name Optiero (ABN 78 371 897 446) and provides cloud-based optical business management software currently supporting Sri Lanka operations only.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy applies to:
The Optiero SaaS web application interfaces
All online services, digital products, and customer portals provided by Optiero
Any data submitted to or processed through the Optiero platform
This Policy does not apply to third-party websites or services that may be linked from Optiero.
We collect and process the following categories of information:
2.1 Information We Collect
Business name and address
Branch details
Business contact numbers
Email addresses
Registration details provided by your organisation
2.2 User and Account Information
Email address
Phone number
User roles and access permissions
Login times and authentication logs
2.3 Customer & Patient Information (Entered by You)
You may choose to enter customer or patient information into the system. This may include:
Name
Contact details
Order history
Prescription information (controlled by you)
You are solely responsible for obtaining necessary consent from your customers or patients before entering their information into Optiero
2.4 Inventory, Sales & Operational Data
Purchase orders
Invoices
Sales history
Payment status
Branch transfers and internal movements
2.5 Technical & Device Information
Collected automatically through cookies and system logs:
IP address
Browser and device information
Operating system
Session activity
Error reports
Usage analytics
2.6 Payment Information
We do not store full credit/debit card details.
How We Use Your Information
We process your information to:
Provide, operate, and maintain the Optiero platform
Create and manage user accounts
Facilitate billing, invoicing, and subscription management
Track inventory, orders, and business operations
Improve system functionality and diagnose technical issues
Communicate important updates, alerts, or security notifications
Enforce our Terms & Conditions
Comply with tax, accounting, and legal obligations.
We do not sell, rent, or trade your personal information.
Data Storage & Security Measures
We implement technical and organisational safeguards to protect your data, including:
Encrypted data storage using industry-standard protocols
TLS-encrypted communication for all data transmitted
Password hashing and secure authentication
Role-based access controls
Activity and audit logs
Regular data backups and recovery mechanisms
Infrastructure hosted on secure cloud platforms
Despite these measures, no online system is completely immune from security risks. You are responsible for maintaining the confidentiality of login credentials within your organisation.
Disclosure and Third-Party Access
We may share information with the following categories of third parties:
5.1 Hosting & Infrastructure Providers
To store and process data securely.
5.2 Payment Processors
For subscription billing and payment authentication.
5.3 Communication Providers
SMS/email services used for OTPs, notifications, and account alerts.
5.4 Analytics & Error Monitoring Tools
To improve system stability, performance, and reliability.
We do not share personal data for advertising or marketing purposes.
International Data Transfers
As Optiero is operated from Australia, your data may be processed or stored:
In cloud regions used by our hosting partners
We ensure that any international data transfers are handled securely and in accordance with this Privacy Policy.
We retain your information as follows:
Active subscriptions: Data is retained for as long as the account remains active
Cancelled subscriptions: Data is retained for 90 days then permanently deleted
Backups: Retained for disaster recovery for a limited time
Legal obligations: Certain financial records may be retained for compliance
Optiero uses cookies and similar technologies to:
Maintain login sessions
Measure performance
Improve user experience
Track feature usage
You may disable cookies in your browser settings; however, certain features may become unavailable.
A full Cookie Policy can be provided if required.
Optiero may contain links to external websites or services.
We are not responsible for their content, policies, or data handling practices.
Changes to This Privacy Policy
We may update this Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of Optiero constitutes acceptance of the updated Policy.
11. Contact Information
For questions, concerns, or data-related requests, please contact:
Optiero — Privacy Officer
Email: info@optiero.com